Original Nest Doorbell Live View is broken for many owners right now

[Memory Inlet]

Owners of Google's first Nest Doorbell may find they cannot see who is at the door. 9to5Google reports that Live View will not load in the Google Home app for many owners of the wired first generation Nest Doorbell, also known as Nest Hello

There are some reports from owners of first generation Nest cameras too. Notifications on Nest Hub displays still work, so the doorbell is not completely dead

Google has not acknowledged the problem and has only given generic troubleshooting replies. Users think it is linked to Google's move to WebRTC for video, but fixes based on that theory are unreliable

A late October update to older Nest hardware may or may not be related. Owners can only wait for Google to investigate

A doorbell camera that cannot show live video loses much of its point, so owners will want a fix soon. This comes in the same week as Google's daylight saving problems with Nest devices in Canada, which does not help confidence. Older smart home hardware relies heavily on companies keeping their software working

Is your Nest Doorbell working? And how long should companies support older smart home devices?

Google's original Nest Doorbell is broken for many right now9to5google.com

[Storm]

Two Nest problems in one week does not look good. Daylight saving bugs and now doorbells. Older devices seem neglected

Owners will start looking at alternatives. Ring and Eufy will be happy

[Linda]

Doorbells should keep working for at least ten years. Front doors do not change often. Replacing a wired doorbell is a hassle. Google needs to support these properly. Customers remember how they are treated