Love2shop gift card users can contact PayPoint after the cyber incident

[Craig90]

Love2shop gift card customers have had a frustrating few weeks. MoneySavingExpert reports that the website has shown an error since late October, and on 10 November Love2shop said some e gift card services were disrupted after a cyber incident

On 11 November it said most services were back, but it gave no timeline for the rest. Some customers have struggled to redeem rewards and vouchers worth hundreds of pounds

Parent company PayPoint says anyone whose voucher expired during the disruption should contact customer services on 0344 375 0739, Monday to Friday, 9am to 5pm. That should help people who lost out because of the timing

MSE suggests trying a chargeback through your card provider if you paid by card. This is not a legal right, but it is part of Visa, Mastercard and Amex rules

Gift cards are popular presents, so problems in the run up to Christmas are especially stressful. It is good that PayPoint will help with expired vouchers. Keeping receipts and card numbers safe makes any claim much easier

Have you had trouble using a Love2shop card? And do you prefer giving gift cards or cash?

Love2Shop Gift Card Disruptionwww.moneysavingexpert.com