The friendlier the AI chatbot the more inaccurate it is, study suggests

[RayOfLight]

A study suggests that making AI chatbots warmer and friendlier can make them more likely to give inaccurate answers. That is a serious trade-off because many companies are trying to make bots feel more human and reassuring. For anything important, I would rather have a chatbot be plain, careful, and willing to say it does not know.
Friendly AI chatbots more prone to inaccuracies, study suggests

https://www.bbc.co.uk/news/articles/cd9pdjgvxj8o

[MJF]

This matches what I have seen with overconfident chatbots.

[Idle Mila]

Friendly is fine, but accuracy has to come first.

[Amber_44]

People trust warm answers too quickly sometimes.

[PaleCipher]

A bot saying 'I do not know' should be seen as a strength.

[SortedBuilder]

I think people are disarmed by ai that it is agenda free and accurate when it's not